I think I have gone where no customer should ever have to experience.  For the last hour I have been trying to find out how I can submit a customer service incident.  Initially I was told to go to the KMART website and go to the Customer Service page and click on the EMAIL link, which I did.  There was an email address link which opens a blank email, already addressed to the KMART Customer Service.  I explained the incident (see the previous post) and sent it.  Less than a minute later I receive an email saying the email I sent could not be delivered.  I tried it a second time with the same result. 

I called the KMART Customer Service phone number, listened to the options, and made my selection.  The customer service rep (CSR) answered and I explained the situation.  She said if it didn't go through than she didn't know what to do next.  She eventually asked a supervisor for a working email address.  She was told there is no email address and that I should go to the CS page to submit my letter.  I again said the email address doesn't work.  I gave the CSR the listed email three times.  She said there is no email address and I asked her what was the address listed.  I was informed the email address I gave to her and I was looking at on the CS page wasn't there.  She finally went online and told me the correct email address is help@customerservice....  I once again explained to her that address did not work.  I was so disgusted, I finally just hung up (one thing that sucks about wireless phones...You can't slam down the receiver).

After a few minutes I tried using the CS Chat option.  I explained what happened and the CSR said he would get me the correct email address.  Guess what???  He gave me the same damn email address that didn't work the first time, second time, third time, etc.  When I told him that was the same address he suggested that I go to another site and provided a link.  The URL was the same URL of the site I was already on!  Finally he said he would give me the phone number for the Corporate Offices.  I was thrilled and thought this constipation of information was finally going to unplug itself. 

I called Corporate Offices.  As I was explaining to the operator the Cliffnotes version of this fiasco thus far, she said nothing and as I was mid-sentence, she put me on hold and I was transferred to...Hell, I don't know.  Another person answered and I told her why I was so frustrated and could she point me in the right direction.  I realized pretty quick that I was about to spin the same wheel I started with.  Finally she said I could mail a letter to corporate and I said, "fine, what's the address?" to which she replied, "hold on."

I came across an online form that was actually for KMART.com and order inquiries.  I figured I'll send all the information to them and maybe, just maybe, as I know there is a God, it will be forwarded to the proper department.  I'm not holding my breath.

Recently my son and I encountered a store clerk that was rude, cocky, loud, and disrespectful.  I'm kicking myself over the incident because it happened before.  Not just the situation, but the same clerk in the same store.  What the heck is wrong with me?!? 

Here's what happened in a nutshell:  A cashier at a department store got upset with me when I pointed out one of the items I was purchasing rang up at the wrong price.  Initially her response to me was the price was correct because that's how it was in the computer (the price scan).  I showed her the price in the ad and she said that "those" are on sale, but this wasn't.  I forgot to mention it was the same product with a different flavor.  The ad stated the price was good on selected flavors.  However because the price scanned a higher price she informed me the item I had was not included.  She said only the selected flavors shown in the ad were on sale, but if it wasn't one of the ones shown in the ad, it wasn't on sale.  I showed her that the picture included my selection.  She continued to challenge me so I asked her to call a manager.  She started to get frustrated and started raising her voice.  I told her there was no need to yell to which she replied, "I'M NOT YELLING!"  She finally called the manager who quickly resolved the problem when she realized the scanned price was wrong.  That's the gist of it. 

Do you remember what Dustin Hoffman said in the movie Rain Man?

"(blanK)-Mart sucks!"

Fast forward now to Saturday, March 6th.  I needed to buy something on ad despite my previous experience.  I convinced my self that was just one person, one incident.  After shopping my son started to unload our selections onto the counter to be scanned.  One of the items was a case of Cup Noodles.  The case was wrapped in plastic and there was a a UPC barcode on the box.  I noticed the cashier started to tear open the case so I asked her couldn't she just scan the barcode on the box.  She rudely snapped that she "has to scan each one."  I asked her again if she could use the barcode on the box.  She shouted over to the cashier in the next line and asked, "We have to scan each one right?" Alas, I realized the cashier from somewhere below hell was the same person from the last visit.  I said to my son, "this is the same person from last time."  As he nodded the She-Zilla barked, "that's right I'm the same person."  I decided to go to another line.  As she continued to yap she got louder and louder and I finally asked her to lower her voice.  Guess what she spouted???  "I'M NOT YELLING!"  At this point another cashier offered to check us out at her register, so we moved.  As we started putting things back into the cart, Lady Yell Loudly tried to garner supporters by talking to other customers.

I did speak to the manager who was very nice and wasn't at all surprised at what I was saying.  Apparently the clerk named Florida...*Maybe I shouldn't mention her name... Note to self:  Cross out name).*  So as I was saying, apparently this behavior is not anything new.  Though the manager never said anything about her to me, I asked if other customers had complained about her.  She quietly said that she "cannot say anything."  I had my answer.

I'm beginning to think the savings isn't really worth encountering the YELL-MANIAN DEVIL.  Maybe this is my punishment for straying from the tried, true, and blue colored Mart.