I think I have gone where no customer should ever have to experience.  For the last hour I have been trying to find out how I can submit a customer service incident.  Initially I was told to go to the KMART website and go to the Customer Service page and click on the EMAIL link, which I did.  There was an email address link which opens a blank email, already addressed to the KMART Customer Service.  I explained the incident (see the previous post) and sent it.  Less than a minute later I receive an email saying the email I sent could not be delivered.  I tried it a second time with the same result. 

I called the KMART Customer Service phone number, listened to the options, and made my selection.  The customer service rep (CSR) answered and I explained the situation.  She said if it didn't go through than she didn't know what to do next.  She eventually asked a supervisor for a working email address.  She was told there is no email address and that I should go to the CS page to submit my letter.  I again said the email address doesn't work.  I gave the CSR the listed email three times.  She said there is no email address and I asked her what was the address listed.  I was informed the email address I gave to her and I was looking at on the CS page wasn't there.  She finally went online and told me the correct email address is help@customerservice....  I once again explained to her that address did not work.  I was so disgusted, I finally just hung up (one thing that sucks about wireless phones...You can't slam down the receiver).

After a few minutes I tried using the CS Chat option.  I explained what happened and the CSR said he would get me the correct email address.  Guess what???  He gave me the same damn email address that didn't work the first time, second time, third time, etc.  When I told him that was the same address he suggested that I go to another site and provided a link.  The URL was the same URL of the site I was already on!  Finally he said he would give me the phone number for the Corporate Offices.  I was thrilled and thought this constipation of information was finally going to unplug itself. 

I called Corporate Offices.  As I was explaining to the operator the Cliffnotes version of this fiasco thus far, she said nothing and as I was mid-sentence, she put me on hold and I was transferred to...Hell, I don't know.  Another person answered and I told her why I was so frustrated and could she point me in the right direction.  I realized pretty quick that I was about to spin the same wheel I started with.  Finally she said I could mail a letter to corporate and I said, "fine, what's the address?" to which she replied, "hold on."

I came across an online form that was actually for KMART.com and order inquiries.  I figured I'll send all the information to them and maybe, just maybe, as I know there is a God, it will be forwarded to the proper department.  I'm not holding my breath.